Terms of service

Last updated: 25 October 2026

These terms apply to businesses outside Türkiye that use Agenta. Businesses in Türkiye are covered by the Turkish terms. The data processing agreement and the privacy policy form part of these terms.

1. Who we are

The service is provided by Ömer Ögeday İnan (Agenta), İskele Mah. 2018/8 Sk. No: 8, Urla / İzmir, Türkiye, tax number Urla VD / 4750517527 (“Agenta”, “we”). Full details are in the imprint.

2. Businesses only

Agenta is sold only to businesses. By creating an account you confirm that you act for a business and not as a consumer. Customers in the EU give us a valid VAT number.

3. The service

Agenta is software as a service. Its AI employee Front Desk replies to your customers' messages on WhatsApp Business, Instagram, Facebook Messenger, Telegram and your website, using the information you upload. AI replies can be wrong. Front Desk does not confirm appointments, prices or orders: it collects the request and passes it to you, and you decide. You can take over any conversation in your panel.

4. Account and authorisation

To use the channels you create a business account and authorise your Meta Business account (and, if you wish, other channels). You are responsible for keeping your login details confidential and secure, and for everything done with your account.

5. Acceptable use

You may not use the platform to:

  • send spam, unsolicited bulk messages or misleading content;
  • break Meta's WhatsApp Business Policy, Commerce Policy or Community Standards;
  • market illegal products or services (such as drugs, tobacco, weapons or gambling);
  • infringe the copyright or privacy rights of others;
  • reverse-engineer the system or misuse the service.

You need a lawful basis to message your customers and you tell them how you process their data, including that an AI assistant answers their messages.

6. Fees, trial and invoices

  • Every plan starts with a 14-day free trial; no card is needed.
  • After the trial the service is a fixed monthly subscription, or a yearly subscription paid in advance (10 months' price for 12 months). Prices are in euros and exclude VAT. There is no per-message fee.
  • If your plan's monthly message quota runs out, we do not charge extra: the bot stops replying to new messages until the quota renews or you move to a bigger plan.
  • Meta's WhatsApp fees are included up to the limit stated for your plan on the pricing page; above that limit we pass them on to you at Meta's cost.
  • For customers in the EU with a valid VAT number, VAT is reverse-charged (Art. 196 of Directive 2006/112/EC): the invoice shows no VAT and you account for it. Our invoices are electronic invoices issued in Türkiye.
  • We announce price changes at least 30 days in advance by e-mail. A promotional price (such as the founder offer) applies for the period stated in the offer.

7. Your data

The documents, product catalogues and conversation records you put on the platform belong to you. Agenta uses them only to provide the service; we do not sell or share them for any other purpose. For your customers' personal data you are the controller and Agenta is the processor under the data processing agreement.

8. Term and termination

  • You can cancel the subscription at any time in your panel or by e-mail to info@agenta.digital. The service continues until the end of the period you paid for.
  • If a payment fails or no payment is made at the end of the trial, the account is suspended; if no payment is made within 30 days, the account is made inactive.
  • In case of a serious breach of these terms, Agenta can end the service immediately. In other cases Agenta gives 30 days' notice in writing (e-mail is enough).
  • After the end of the agreement your data is kept for 90 days and then deleted, except records we must keep by law. During those 90 days you can export it, and it is restored if you reopen the account.

9. Limitation of liability

The service is provided “as is”. Agenta is not directly liable for outages caused by third-party services (such as Meta or OpenAI) or for the accuracy of replies generated by AI. Agenta's total liability is in any case limited to the fees you paid in the last 12 months. This limit does not apply where liability cannot be limited by law, such as for intent or gross negligence.

10. Transfer of the agreement

Agenta may transfer this agreement, together with the data processing agreement, to a successor business or to a company in the same group, for example when the business moves into a company. We tell you by e-mail in advance, at least 30 days before the transfer. If you do not agree, you may terminate the agreement by e-mail before the transfer takes effect. You may not transfer the agreement without our written consent.

11. Changes

We may update these terms. We announce material changes by e-mail at least 30 days in advance.

12. Applicable law and jurisdiction

These terms are governed by the law of the Republic of Türkiye. The courts and enforcement offices of İzmir (Urla) have jurisdiction over disputes.

13. Language

These terms are available in English and Dutch. If the versions differ, the English version applies.

14. Contact

info@agenta.digital · Ömer Ögeday İnan, İskele Mah. 2018/8 Sk. No: 8, Urla / İzmir, Türkiye