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Agenta Blog

Practical guides for small businesses that get customers through messages: AI front desks, WhatsApp, and answering enquiries after hours. Written by Agenta. Guides in Turkish are on the Turkish blog.

AI receptionist vs AI front desk for messages: which one does a small business need?

Voice AI receptionists answer calls; a front desk for messages answers WhatsApp, Instagram and web enquiries. How to tell which one your business needs, with a comparison table and questions to ask any vendor.

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WhatsApp Business app vs WhatsApp Business Platform (API): a plain guide for salons, clinics and guesthouses

The app, the Platform, what Meta charges per delivered message from 1 October 2026, how to read the rate card from the UK or Ireland, and what coexistence costs you.

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What a guest asks at 11pm: handling after-hours booking enquiries when you already have a booking engine

Who answers what when a guest writes after midnight: availability from the booking engine, house rules from the assistant, with six sample replies from an invented guesthouse.

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