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Refund and cancellation policy

Last updated: 11 November 2026

This policy applies to businesses outside Türkiye that subscribe to Agenta. Businesses in Türkiye are covered by the Turkish terms and the Turkish refund policy. This policy supplements the terms of service; if the two differ, the terms apply.

1. Free trial

Every plan starts with a 14-day free trial, and we do not ask for a card. If you do not choose a paid plan by the end of the trial, we charge nothing and the account is suspended.

2. Cancelling

You can cancel at any time: choose “Cancel subscription” in your panel, or e-mail info@agenta.digital. Cancelling stops the next renewal. The service stays active until the end of the period you have paid for, monthly or yearly, and we charge nothing after that. Section 8 of the terms sets out what happens to your data.

3. 14-day money-back guarantee

E-mail us within 14 days of your first subscription payment and we refund it in full, on monthly and yearly plans alike. You do not need to give a reason. The subscription ends on the day we refund. The guarantee applies once per business and does not cover renewals or a change of plan.

4. Other refunds

After that, we do not refund a period that has started, except:

  • Outage on our side. If Agenta is unavailable for more than 24 hours in a row through our own fault, we refund in proportion to the days affected.
  • Billing error. If we charged the wrong amount or charged you twice, we refund the difference or the extra charge.
  • Renewal after cancellation. If a renewal was charged although you had cancelled in time, we refund it in full.
  • Termination under the terms. If you terminate under section 10 or 11 of the terms (transfer of the agreement, or a change to your disadvantage), we refund the unused part of fees paid in advance.

5. What we do not refund

  • The rest of a period after you cancel, or a period you did not use.
  • Outages of third-party services, such as Meta or OpenAI.
  • Fees that Meta charges you directly for WhatsApp messages.
  • Accounts we close for a serious breach of the terms, and fraudulent or repeated refund claims.
  • Custom projects, such as websites and integrations. The written quote for the project applies instead.
  • Subscriptions bought in the App Store. Apple takes the payment and decides on refunds under its own terms: cancel in your Apple account settings and ask Apple for the refund.

6. How to ask for a refund

E-mail info@agenta.digital from the address on your account, with your business name and the invoice or receipt number. We reply within 3 business days.

We send an approved refund within 14 days, to the payment method you used. If your receipt names a reseller (merchant of record) as the seller, the reseller issues the refund to your card on our instruction, and its own buyer terms also apply to that payment. If you paid us by bank transfer, we return the money to the sending account. Card refunds usually appear within 5 to 10 business days, depending on your bank. We charge no fee for a refund.

7. Businesses only

Agenta is sold only to businesses, so statutory consumer withdrawal rights do not apply to these contracts. If mandatory consumer law nevertheless applies to you, this policy does not limit the rights it gives you.

8. Contact

info@agenta.digital · Ömer Ögeday İnan (Agenta), İskele Mah. 2018/8 Sk. No: 8, Urla / İzmir, Türkiye · Imprint